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Company Name: SeQent

Company Address: 4500 Blakie Road, Suite 137 London, ON, Canada N6L 1G5

Date: February 7, 2017

Location: London, ON

Job Title: Quality Assurance

Terms of Employment: Full-Time Permanent

Language Required: English

Education Required: College diploma/ University degree in related field

Wage: Salary + Benefits

Contact Information: careers@SeQent.com

 

Company Profile

SeQent is the global leader in Real-Time Wireless Alarm/Event Dispatch and Industrial Digital signage to monitor manufacturing processes and the Industrial Internet of Things (IIoT). SeQent’s subject matter expertise is unmatched and unrivaled in the manufacturing space. Our products monitor the processes of many of the world’s largest manufacturing operations with global implementations in companies such as Intel, Ford Motor Company, General Motors and Fiat Chrysler Automobiles (Chrysler). Many of the products you will utilize today, including the one you are using to read this posting, have been impacted either directly or indirectly by SeQent’s products. SeQent’s solutions set the standard for large scale manufacturing real-time decision solutions.

The development team at SeQent builds the foundation for SeQent, and we are building again. Our developers pride themselves in creating applications, which are world class and mission critical. This position validates that our products are released with the high standard of quality and reliability our customers demand in their mission critical environments.

Position Description

The Quality Assurance role is responsible for testing and validating SeQent’s growing suite of manufacturing applications. Quality Assurance works closely with our Development team to ensure processes and methodologies are in place to prevent recurring quality issues.

 

Job Summary

  • Collaboration with cross functional departments to determine the best solution to meet the customer’s needs
  • Analyze feature and platform requirements and design test plans
  • Create new test cases, as well as maintain and improve existing test cases
  • Execute test cases
  • Monitor and report on project status and identify issues that may impede the attainment of goals, providing recommendations for corrective measures
  • Troubleshoot test case defects
  • Take ownership of technical issues, and work with our Support team to resolve more advanced issues when required
  • Documenting troubleshooting and problem resolution steps

 

Our Ideal Candidate:

  • Completion of post-secondary education
  • Self-motivated and possess an independent work ethic
  • Innate problem solving and logical thinking skills
  • Strong written and verbal communication abilities
  • Firm grasp of networking, databases, web
  • Solid issue tracking and management skills
  • Ability to set and manage priority judiciously
  • Exceptionally self-motivated, directed and detail oriented
  • Knowledge of the Windows Studio development environment, and one or more .Net language would be an asset
  • Experience with manufacturing engineering an asset
  • Track record of finding creative solutions to unique problems
  • Ability to thrive in mission critical situations

 

 

How to Apply: 

SeQent welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To apply, email your resume to careers@SeQent.com with the subject “Quality Assurance”.

No Recruiters or Agencies.

Date: November 7, 2016

Location: London, ON (International travel as required)

Company Address: 4500 Blakie Road, Suite 137 London, ON, Canada N6L 1G5

Job Title: Customer Support

Terms of Employment: Full-Time Regular

Language required to do work: English

Wage: Salary + Benefits

Education Required: College diploma/ University degree in related field

Experience Required: 2+ years

Contact Information: careers@SeQent.com

 

Company Profile

SeQent is the global leader in Real-Time Wireless Alarm/Event Dispatch and Industrial Digital signage to monitor manufacturing processes and the Industrial Internet of Things (IIoT). SeQent’s subject matter expertise is unmatched and unrivaled in the manufacturing space. Our products monitor the processes of many of the world’s largest manufacturing operations with global implementations in companies such as Intel, Ford Motor Company, General Motors and Fiat Chrysler Automobiles (Chrysler). Many of the products you will utilize today, including the one you are using to read this posting, have been impacted either directly or indirectly by SeQent’s products. SeQent’s solutions set the standard for large scale manufacturing real-time decision solutions.

The support team at SeQent is a critical part of our future success, and we are looking for absolutely and only the best people out there. We take the success of our customers incredibly seriously. We feel their joy. We feel their pain.

Position Description

The Support Engineer role is responsible for providing high-quality technical support for SeQent’s suite of applications globally. This person will also work on other software and documentation projects as required. For entry-level applicants we are willing to train the right candidate. Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both IT and engineer users. Support Engineers may be required to be on-call on a rotating basis throughout the year.

Job Summary

  • Provide high quality support for applications globally
  • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
  • Resolving escalated customer complaints without the need for team lead intervention
  • Documenting troubleshooting and problem resolution steps
  • Participation in providing training to customers as required
  • Some technical skills that would be particularly useful:
    • Knowledge of all server and workstation Windows platforms.
    • Knowledge of DNS, TCP/IP and other networking concepts
    • Experience with web servers, HTML, and SQL databases is a plus

 

Our Ideal Candidate

  • Completion of post-secondary education
  • Independent work ethic
  • Client-facing experience
  • Written and verbal skills; excellent phone manner
  • Firm grasp of networking, databases, web and software products
  • Strong issue tracking and management skills
  • Valid Canadian passport
  • Reliable vehicle
  • Experience with manufacturing engineering an asset
  • Track record of finding creative solutions to unique problems
  • Ability to thrive in challenging situations

 

This role initially starts working 9AM-5PM for 2 months of training and then changes to the sunset role working from 10PM to 6AM EST, Sunday – Thursday to support our English speaking Asia Pacific customers.

 

How to Apply:

SeQent welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To apply, email your resume to careers@SeQent.com with the subject “Customer Support”.

 

No Recruiters or Agencies