Team Member Dispatch
SeQent’s TeamCALL (TC) product line adds Automated Team Member Dispatch and Scheduling to our FirstPAGE product line. TeamCALL Server, combined with various TeamCALL Gateways or user developed applications utilizing the SDK, automates the assignment, dispatch and monitoring of team requests. The TeamCALL Server provides an easy to use interface for team leaders and supervisors to configure the system to automatically dispatch the next available qualified team member to a problem situation. Automatic reminders and escalation ensure that the events are handled in a timely fashion.
TeamCALL requires three states for events to be dispatched: call, attended and cleared. For applications such as a Trouble Ticket System (ServiceNow) or an Enterprise Asset Management System (MAXIMO) the creation of a ticket/work order will constitute the call, the acceptance of the ticket/workorder by the team member attended and the closing of the ticket/workorder clearing. For call button based solutions a three state button can be utilized to perform these same steps. TeamCALL sends messages/requests to skilled trades informing them that a task has been assigned to them and manages these in a batting order rotation.
Using the TeamCALL Server as the hub, adding TeamCALL Gateways or user written applications interfacing via an SDK, automated Team Member Dispatch and scheduling is easily implemented freeing team leaders and supervisors to assist the team in managing critical events.