SUPPORT

SOFTWARE SUPPORT

As a long-term partner with our customers, SeQent provides support services that range from resolving immediate issues to ensuring our solutions meet evolving requirements.  Our support services include a dedicated 24/7 Help Desk staffed by highly trained engineers to respond to both phone and online inquiries. Backed with a comprehensive incident tracking database system, extensive hardware resources, and secure Internet transport facilities our support services are second to none.

Platinum Support:

*Maintenance and support of your software infrastructure. 
Response Time1 hour
Regular Hours24/7
Telephone Support (regular hours)Unlimited
Telephone Support (after hours)Unlimited
Minor UpgradesIncluded
Major UpgradesIncluded
TravelExtra

CONTACT SUPPORT 

4500 Blakie Road, Suite 137
London, Ontario N6L 1G5
Canada

Phone: +1.519.652.0401 – Option 1

Fax: +1.519.652.9275