Product Support - Software
Software support provides for the maintenance and support of your software infrastructure. This does not include the hardware component. Depending on the option you select, you may be entitled to free major or minor upgrades, while your contract is in place.
Extended
An annual contract for clients who require reliable support on a regular basis.
Platinum
A "Mission Critical" plan for complex environments that require a minimal turn-around time and 24/7 assistance.
Compare options:
| |
Extended |
Platinum |
| Response Time: |
4 hours |
1 hour |
| Regular Hours: |
9:00 a.m.
to
5:00 p.m.
EST, Mon-Fri |
24/7 |
Telephone Support:
(reg. hours) |
First 5
incidents free
|
Unlimited |
Telephone Support:
(after hours) |
|
Unlimited |
| Minor Upgrades: |
FREE |
FREE |
| Major Upgrades: |
15% discount |
FREE |
| Travel: |
Extra |
Extra |
View product support for hardware
