FirstPAGE™ Link for ServiceNow

PRODUCT OVERVIEW

FirstPAGE Link for SerivceNow creates a ticket shell in a ServiceNow server. Text message content, network ID, and SNPP user content determine how to populate Ticket fields.

When combined with FirstPAGE Alarm Manager Server, SeQent’s FirstPAGE Link for ServiceNow creates boilerplate tickets for all alarms raised. This automated process ensures that technicians have a ticket to enter diagnostic and resolution details guaranteeing the capture of all event details and saving valuable human capital time. 

Link for ServiceNow - FirstPAGE Automated Messaging Application
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FEATURES

  • Create tickets based on message contents, network ID and SNPP username

OUTPUTS

LICENSING

  • General- Per Server

REQUIREMENTS

Product Requirements

Operating System

Applications

  • Any RFC 1861 SNPP Compliant Application

System Resources

  • Display: 800×600
  • Disk Space: 1GB
  • RAM: 512MB

Drivers