FirstPAGE Link for ServiceNow
FirstPAGE Link for ServiceNow creates a ticket shell in a ServiceNow server. Text message content, network ID, and SNPP user content determine how to populate Ticket fields.
When combined with FirstPAGE Alarm Manager Server, SeQent’s FirstPAGE Link for ServiceNow creates boilerplate tickets for all alarms raised. This automated process ensures that technicians have a ticket to enter diagnostic and resolution details, guaranteeing the capture of all event details and saving valuable human capital time.