FirstPAGE™ Link for ServiceNow
PRODUCT OVERVIEW
FirstPAGE Link for SerivceNow creates a ticket shell in a ServiceNow server. Text message content, network ID, and SNPP user content determine how to populate Ticket fields.
When combined with FirstPAGE Alarm Manager Server, SeQent’s FirstPAGE Link for ServiceNow creates boilerplate tickets for all alarms raised. This automated process ensures that technicians have a ticket to enter diagnostic and resolution details guaranteeing the capture of all event details and saving valuable human capital time.
FEATURES
- Create tickets based on message contents, network ID and SNPP username
OUTPUTS
LICENSING
- General- Per Server
REQUIREMENTS
Product Requirements
Applications
- Any RFC 1861 SNPP Compliant Application
System Resources
- Display: 800×600
- Disk Space: 1GB
- RAM: 512MB
Drivers
- TCP/IP
- MDAC V2.8 SP1(SP1+)
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