TeamCALL™ Gateway for ServiceNow 

PRODUCT OVERVIEW

TeamCALL Gateway for ServiceNow is an application which provides an interface to monitor ServiceNow incidents and based on user-defined criteria auto-assign and dispatches incidents to team members capable of servicing the incident. Allocated team member information is automatically added to the incident to ensure ServiceNow users are aware of the current status of the incident and the assigned individual who is servicing the issue.

TeamCALL Team Member Dispatch Gateway for ServiceNow

FEATURES

  • Query any ServiceNow incident attribute to associate related incidents to responsible teams

LICENSING

  • General- Per Server

REQUIREMENTS

Product Requirements

Applications

System Resources

  • Display: 800×600
  • Disk Space: 4GB
  • RAM: 1GB

Drivers