CAREERS

WHO WE ARE

SeQent is the global leader in Real-Time Wireless Alarm/Event Dispatch and Industrial Digital signage to monitor manufacturing processes and the Industrial Internet of Things (IIoT). SeQent’s subject matter expertise is unmatched and unrivaled in the manufacturing space. Our products monitor the processes of many of the world’s largest manufacturing operations with global implementations in companies such as Intel, Ford Motor Company, General Motors and Fiat Chrysler Automobiles (Chrysler). Many of the products you will utilize today, including the one you are using to read this posting, have been impacted either directly or indirectly by SeQent’s products. SeQent’s solutions set the standard for large-scale manufacturing real-time decision solutions.

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Date: April 26, 2019

Department: Customer Support

Role: Customer Support Engineer (1 Position Available)

Location: London, Ontario, Canada

Terms of Employment: Full-Time Permanent

Language Required: English

Education Required: College diploma / University degree in related field

Experience: 1+ Years

SeQent (www.SeQent.Com) is the global leader in real-time wireless alarm/event dispatch and industrial digital signage for manufacturing. SeQent’s subject matter expertise is unmatched and unrivaled in the manufacturing space. Our products monitor the processes of many of the world’s largest manufacturing operations with global implementations in companies such as Intel, Ford Motor Company, General Motors, and Fiat Chrysler Automobiles. SeQent’s solutions set the standard for large scale manufacturing real-time decision solutions.

Job Description

The Customer Support Engineer reports to the Product Development Manager and is responsible for providing telephone and web support for SeQent’s customers. This role requires strong written and verbal communication skills as well as solid issue tracking and management skills. With our large customer base, the customer support engineer must have a firm grasp of networking, databases, web, and have innate problem solving and logical thinking skills. An understanding of manufacturing automation is desirable.

Qualifications and Skills

Education:

  • College diploma / University degree in a related field

Experience:

  • Experience with technical software testing or customer support
  • Customer Relationship Management experience considered an asset
  • 2+ years’ experience supporting Manufacturing Automation Systems preferred

Skills/Requirements:

  • Experience with XML technologies, HTML Technologies, Database software, Microsoft.Net architecture, Relational databases, Web architectures, and MS Office
  • Knowledge of PLC and Manufacturing Automation Systems
  • Strong business acumen, ability to drive the sales process and commitment to relationship building with the customer
  • Occasional travel is required for customer visits and on-site support
  • Valid Canadian passport
  • Reliable vehicle

How to Apply:

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

To apply, email your resume to careers@SeQent.com with the subject “Customer Support Engineer”.

Phone: +1.519.652.0401

Fax: +1.519.652.9275

Mailing Address: 4500 Blakie Road, Suite 137 London, ON, Canada N6L 1G5

No Recruiters or Agencies.

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