Industrial Automated Dispatch and Scheduling

TeamCALL™

SeQent’s TeamCALL (TC) product line provides real-time Industrial Automated Dispatch and Scheduling. When an alarm or event is triggered, TeamCALL notifies the next available team member in a batting order rotation and monitors the status of the alarm or event. TeamCALL enables full control and customization with real-time batting order call hierarchy, team membership, team member location, and schedule management. The TeamCALL Server provides an easy to use interface for team leaders and supervisors to configure the system to automatically dispatch the next available qualified team member to a problem situation.

Starting with FirstPAGE Server, TeamCALL extends the Industrial Automated Messaging product line with real-time Industrial Automated Dispatch and Scheduling. With the addition of Alarm Manager, Automatic reminders and escalation will improve alarm response time and operational efficiency.

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Key Features

Automated batting order team member assignment
Reminder messages and escalation
Training/apprentice association
Manual override of assignment
Multi-member assignment
Return to queue delay to facilitate paperwork completion

Components included in our Industrial Automated Dispatch and Scheduling solution

TeamCall Server, team management server that is the core of SeQent’s automated team management and coordination solution
TeamCALL Administrator, an administration tool that allows users to create and maintain the team, member and schedule configuration
TeamCALL Web Administrator, a web-based administration tool that allows users to create and maintain the team, member and schedule configuration
TeamCALL SDK is an Active-X based software development kit for user applications to interface with TeamCALL Server
TeamCALL Gateway for ServiceNow is a Gateway to the ServiceNow incident tracking system allowing TeamCALL to perform automated dispatch based on ServiceNow incidents

Industrial Automated Dispatch and Scheduling: Product Family Members

TeamCALL Server

TeamCALL Server is the core of SeQent’s Industrial Automated Dispatch and Scheduling solution. TeamCALL Server provides team membership, schedule management, and real-time notification management. The unique features of TeamCALL allow automated team member assignment and dispatch while enabling real-time access to team member locations.

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Starting with TeamCALL Server as the foundation, select one or more applications to add automated team member dispatch and scheduling.