TeamCALL™
Team Member Dispatch
SeQent’s TeamCALL (TC) product line adds Automated Team Member Dispatch and Scheduling to our FirstPAGE product line. TeamCALL Server, combined with various TeamCALL Gateways or user developed applications utilizing the SDK, automates the assignment, dispatch and monitoring of team requests. The TeamCALL Server provides an easy to use interface for team leaders and supervisors to configure the system to automatically dispatch the next available qualified team member to a problem situation. Automatic reminders and escalation ensure that the events are handled in a timely fashion.
TeamCALL requires three states for events to be dispatched: call, attended and cleared. For applications such as a Trouble Ticket System (ServiceNow) or an Enterprise Asset Management System (MAXIMO) the creation of a ticket/work order will constitute the call, the acceptance of the ticket/workorder by the team member attended and the closing of the ticket/workorder clearing. For call button based solutions a three state button can be utilized to perform these same steps. TeamCALL sends messages/requests to skilled trades informing them that a task has been assigned to them and manages these in a batting order rotation.
Key Features
Automated batting order team member assignment
Reminder messages and escalation
Training/apprentice association
Manual override of assignment
Multi-member assignment
Return to queue delay to facilitate paperwork completion
Components included in our solutions
TeamCall Server, team management server that is the core of SeQent’s automated team management and coordination solution
TeamCALL Administrator, an administration tool that allows users to create and maintain the team, member and schedule configuration
TeamCALL Web Administrator, a web-based administration tool that allows users to create and maintain the team, member and schedule configuration
TeamCALL SDK is an Active-X based software development kit for user applications to interface with TeamCALL Server
TeamCALL Gateway for ServiceNow is a Gateway to the ServiceNow incident tracking system allowing TeamCALL to perform automated dispatch based on ServiceNow incidents
Family Members
TeamCALL Server
TeamCALL Server is the core of SeQent’s automated team management and coordination solution. TeamCALL Server provides team membership, schedule management, and real-time notification management. The unique features of TeamCALL allow automated team member assignment and dispatch while enabling real-time access to team member location.
Starting with TeamCALL Server as the foundation, select one or more applications to add automated team member dispatch and scheduling.
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