Team Member Dispatch
SeQent’s TeamCALL (TC) product line provides real-time automated team member dispatch and scheduling. When an alarm or event is triggered, TeamCALL notifies team members in a batting order rotation and monitors the status of the alarm or event. TeamCALL enables full control and customization with real-time batting order call hierarchy, team membership, team member location, and schedule management. TeamCALL Server, combined with various TeamCALL Gateways or user-developed applications utilizing the SDK, automates the assignment, dispatch and monitoring of team requests. The TeamCALL Server provides an easy to use interface for team leaders and supervisors to configure the system to automatically dispatch the next available qualified team member to a problem situation. Automatic reminders and escalation ensure that the events are handled in a timely fashion.
TeamCALL requires three states for events to be dispatched: call, attended and cleared. For applications such as a Trouble Ticket System (ServiceNow) or an Enterprise Asset Management System (MAXIMO) the creation of a ticket/work order will constitute the call, the acceptance of the ticket/work order by the team member attended and the closing of the ticket/work order clearing. For call button-based solutions a three-state button can be utilized to perform these same steps. TeamCALL sends messages/requests to skilled trades informing them that a task has been assigned to them and manages these in a batting order rotation.